Welcome to The Green Bulbs Sales FAQ page! Here you’ll find answers to common questions about our gardening essentials, delivery services, and more. If you can’t find what you’re looking for, our plant-loving support team is always happy to help at [email protected].

About Our Products

What types of gardening products do you offer?
We specialise in quality gardening essentials including compost and waste solutions, garden planters, beautiful house plants, reliable lawn mowers, seasonal plant bulbs, and premium seeds. Our selection is curated for both beginner and experienced gardeners.
Are your plants and bulbs suitable for my climate?
We carefully select plants and bulbs that thrive in various conditions. When you provide your planting zone during checkout, we’ll ensure your selections are appropriate for your area. Our packaging is also climate-appropriate to protect your plants during transit.
Do you include planting instructions with orders?
Absolutely! Every package includes clear planting instructions, especially helpful for beginners. We want to make sure your gardening journey starts off right.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Your security is important to us. We use industry-standard encryption to protect all transactions, and we never store your full payment details on our servers.

Shipping & Delivery

Where do you ship to?
We ship globally to most locations! However, some Asian destinations and remote areas may have restrictions. If you’re unsure about your location, please contact our customer service team before ordering.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping: £12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders take 1-2 days to process before shipping.
How do you protect plants during shipping?
We use carefully cushioned, climate-appropriate packaging to ensure your plants and bulbs arrive in perfect condition. Delicate items travel in climate-controlled conditions when necessary.
Will I receive tracking information?
Yes! For both shipping methods, you’ll receive tracking updates via email so you can follow your garden essentials’ journey to your doorstep.
During peak planting seasons (spring and autumn), please allow an extra 1-2 days for order processing as we carefully inspect each bulb and plant before shipping.

Returns & Exchanges

What if my order arrives damaged or isn’t what I expected?
We stand behind every product we ship. If anything arrives in less-than-perfect condition, you have 15 days from receipt to initiate a return. Please contact our support team at [email protected] with your order details and photos of the issue.
Are returns free?
We cover return shipping costs for damaged or incorrect items. For other returns, customers are responsible for return shipping fees.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Account & Customer Service

How can I contact customer service?
Our plant-loving support team is available via email at [email protected]. We typically respond within 24-48 hours.
Do you have a physical store?
Our headquarters are located at 91 Caroline St, Birmingham, GB B7D 7UU, but we primarily operate online to serve gardeners worldwide with our carefully selected products.
Still have questions? We’re always happy to help you grow your gardening journey! Contact us at [email protected].