At The Green Bulbs Sales, we’re passionate about helping gardening enthusiasts worldwide cultivate their green spaces. We want you to be completely satisfied with your gardening purchases, which is why we’ve created this transparent shipping and returns policy.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping (£12.95) – via DHL or FedEx
- Delivery within 10-15 business days after dispatch
- Trackable service with delivery notifications
- Free Shipping – via EMS (for orders over £50)
- Delivery within 15-25 business days after dispatch
- Available for most international destinations (excluding some Asian and remote regions)
Our Hassle-Free Returns Policy
We accept returns within 15 days of receiving your order. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging with all accessories and documentation
- Plant bulbs and seeds must be unopened in their original sealed packaging
- House plants must show no signs of wilting or post-delivery damage
How to Return an Item
Follow these simple steps to return or exchange your gardening products:
- Contact us within 15 days at [email protected] with your order number and reason for return
- We’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions
- Pack the items securely in their original packaging with all accessories
- Clearly mark the RMA number on the outside of the package
- Ship the package to our Birmingham address using a trackable method
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened compost bags
- Used compost bins
- Perishable items like certain plant bulbs if packaging has been opened
- House plants that have been planted or show signs of improper care
- Lawn mowers showing signs of use (unless faulty)
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- For exchanges, we’ll ship the replacement once we receive your return
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Damaged or Defective Items
If you receive damaged or defective gardening products:
- Contact us within 48 hours of delivery
- Include photos of the damaged item and packaging
- We’ll arrange for a replacement or refund at no additional cost
Return Address
The Green Bulbs Sales
Returns Department
91 Caroline St
Birmingham, GB B7D 7UU
Need Help?
Our gardening-loving customer service team is happy to assist with any questions about our shipping or returns policy. Contact us at [email protected].
Happy gardening from all of us at The Green Bulbs Sales!