Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardening enthusiasts aged 18 or older who wish to purchase quality gardening supplies. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on thegreenbulbs.com, including text, images, logos, and product designs, is our property or properly licensed. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our gardening products including:

• Compost and compost bins
• Garden planters and house plants
• Lawn mowers and gardening tools
• Plant bulbs and seeds

While we strive for accuracy, slight variations in color or size may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Placing an Order

By placing an order, you:

• Agree to pay the full amount including shipping
• Confirm all provided information is accurate
• Authorize us to verify your payment details

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Via EMS for orders over £50, delivered within 15-25 business days after dispatch

Note: We cannot ship to some Asian and remote regions.

4.2 Delivery Responsibilities

Once items leave our warehouse, risk of loss passes to you. Please inspect deliveries immediately and report any damage within 48 hours.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for:

• Unused items in original packaging with all accessories
• Unopened plant bulbs and seeds in original sealed packaging
• House plants showing no signs of wilting or post-delivery damage

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened compost bags or used compost bins
• Perishable items with opened packaging
• Planted house plants or those showing improper care
• Used lawn mowers (unless faulty)

5.3 Return Process

To return an item:

1. Contact us within 15 days at [email protected] with your order number
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Pack items securely in original packaging with all accessories
4. Mark the RMA number on the package
5. Ship to our Birmingham address using a trackable method

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, complete information when creating an account and placing orders.

6.2 Proper Product Use

You agree to use all products according to manufacturer instructions and applicable laws. Some products may require special handling or safety precautions.

6.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping as we cannot be responsible for lost return packages.

7. Liability Limitations

7.1 Product Liability

Our liability for defective products is limited to replacement, refund, or credit. We’re not liable for:

• Consequential or incidental damages
• Improper product use or storage
• Natural variations in plant growth

7.2 Website Use

We’re not liable for temporary website unavailability or technical issues beyond our reasonable control.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

8.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

8.3 Contact Information

For questions about these terms, contact us at:

The Green Bulbs Sales
91 Caroline St
Birmingham, GB B7D 7UU
Email: [email protected]